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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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TM Gleason

January 19, 2024

5  out of  5 rating by TM Gleason
"Pat Whaley is a true icon in her field with so much of her life dedicated to State Farm! Her entire office crew are friendly, professional & very prompt with whatever your insurance needs are. After purchasing our new home, Pat was able to secure us an excellent rate on home insurance. We bundled with auto and $aved even more! We enjoy the personal service and the kind hospitality through this working partnership as we settled in Dandridge this year!"
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LARRY Herndon

November 28, 2022

5  out of  5 rating by LARRY Herndon
"Very helpful people"
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betty farley

February 9, 2022

5  out of  5 rating by betty farley
"I have been dealing with Barbara Clabo for years. She is always very helpful and professional. When she moved from the Sevierville office to this office I followed her because I can always depend on her advice and expertise."
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Tim Starr

January 23, 2022

5  out of  5 rating by Tim Starr
"Good bunch to work with."
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Betty Strange

August 6, 2021

5  out of  5 rating by Betty Strange
"They're a super group, always have a smile. And they actually sent me a birthday card."
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John Baugh

March 3, 2021

5  out of  5 rating by John Baugh
"I've used Pat Whaley State Farm, professionally and personally, for nearly 2 decades. You couldn't ask for a better group of people to work with. They're extremely friendly and always there when you need them. I highly recommend Pat Whaley State Farm."
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Kimberly Jones

October 7, 2020

5  out of  5 rating by Kimberly Jones
"Very professional, small hometown office!"
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Amanda Talbert

August 21, 2020

4  out of  5 rating by Amanda Talbert
"Always available to answer questions. Looks for was to best service my policies."
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Ginger Evans

February 4, 2020

5  out of  5 rating by Ginger Evans
"Very friendly people who work there."
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Joseph Osburn

December 25, 2019

5  out of  5 rating by Joseph Osburn
"Took care of everything we needed"
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Ron Henry, FICF, FSCP

February 28, 2019

1  out of  5 rating by Ron Henry, FICF, FSCP
"My experience was the same as Bill Lawson's."
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Bill Lawson

January 24, 2019

1  out of  5 rating by Bill Lawson
"Pat Whaley State is the worst customer service I have ever seen in my life. All Her and state want to do is raise your rates for no reason and if you do the monthly bill payment beware they will steal your money. Pat Whaley will not call you back with quotes or anything. I have been a member of State Farm for 30 plus year and they don’t Carr about custome loyalty I have never had a claim with them but they don’t care to just keep raising your rates. I had boat insurance with State Farm and vehicle insurance and Pat Whaley and state rates where double the amount and the stupid part for me is I failed to check to make sure I was getting the best deal and when I did check around I realized my rates went down half from what I was paying. Pat Whaley promised to mail me a refund check well it has been 3 weeks and no check that is another way she and State Farm steak your money. Please beware I guess State Farm is stealing your money to fund there bank and fund and keep making the agent super rich also."
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Sarah Sharp

February 8, 2018

5  out of  5 rating by Sarah Sharp
"Pat is dedicated to taking care of her policyholders. You can reach out to her 24/7"
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Ted Thorne

September 21, 2017

5  out of  5 rating by Ted Thorne
"Best people ever."